Aimant aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, there could be a problem with the information entered, we recommend reviewing the following explanations before attempting to place another order:
Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. Please refer to your credit card company if the problem persists or contact PayPal for assistance. If you continue to face issues placing your order, please contact our Customer Care department at email@example.com between 8am — 5pm (EST), Monday through Friday, and one of our Customer Care representatives will be glad to assist you.
A return/exchange form is provided for your convenience in our website for a return or exchange. (return form) Once obtained these forms, please follow the instructions below to process your return:
Put the “RETURN/EXCHANGE DETAIL” page into the box before sealing it. Seal the package. Affix the return shipping label on the outside of the box. We highly recommend using a shipper who provides a tracking number so you can track your shipment./ Please be sure to retain this tracking number for your records./ Aimant is not responsible for packages lost in transit if sent via a non-trackable carrier.
Aimant does require registration of your products for warranty purposes. To register your item and keep track of your Aimant products please proceed to register at the following link under the warranty section
The hands, dial, and watch movement are the only components covered under the warranty. The movement, hands and dial has three (3) years warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of our Service Center. A return shipping and handling fee will apply to all warranty service. The manufacturer´s warranty does not cover: Battery, case, crystal, strap, or bracelet Damage resulting from improper handling, lack of care, accidents, or normal wear and tear Water damage unless marked water-resistant (please refer to the chart below for water resistency indications) Repairs if the watch was not originally purchased from an authorized Aimant retailer
Repairs for orders will be handled on a case-by-case basis. Should service be required, please visit our Warranty & Repairs page or contact Customer Care for further information. US$ Repair service Fees (parts not included)
Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box: Completed Service Form Please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process.
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box: Complete this service form
If you are not located in the US, you can send an email to firstname.lastname@example.org we will provide you a list of Service Centers in your area.
Aimant leather products are designed and crafted of the finest materials available; as such we do recommend handling it with great care. While we do not have a specific product to recommend, the leather may be cleaned using a quality leather care lotion. We definitely suggest that you test the product of your choice on an inconspicuous area of the product to make sure there is no adverse reaction. As with any cleaning product, please follow the label directions carefully. To maintain the appearance of your Aimant leather product we recommend the following:
Treat the item with care, and limit exposure to direct heat and sunlight.
Keep this item dry, and avoid damp or wet surfaces, and immerse it in water, .
Care should be taken when using this product, as color transfer can occur.
Do not use any chemical cleaners to care for this product.
If you are in need of a watch bracelet, we ask that you send your watch to our authorized service center to have the bracelet replaced.
Instructions for current Aimant watch styles can be found on the Aimant printed Instructions manual that came with your watch when purchased or on the following Instructions Please note that the instructions are listed by watch movement, not style number.